When you place an order with Equestrian Fencing & Timber Ltd we ensure a smooth and timely delivery. Your goods will receive the proper care and attention from the time they are picked in our yard to when they arrive at your door. We operate a fast and efficient delivery service throughout the UK. Due to the nature of our products we use different delivery methods for the different types of products we sell, which range from a roll of wire to a pack of timber.
Equestrian Fencing & Timber Ltd usually aims to dispatch orders within 7-10 working days for most requirements and up to approximately 12-15 working days for Green Oak, Douglas Fir & Bespoke Gate orders. For all bespoke buildings and stables, the lead time will depend on the volume of jobs currently in place, and a bespoke lead time will be given to you at the point of order. We will always endeavour to complete your order ahead of schedule.
What time will it get here?
We appreciate that you may be taking time off work so we suggest that you request a call either on the morning of the agreed delivery date or one hour before delivery – whatever suits. Just enter your request in the ‘Order Notes’ box on the checkout page.
Please let us know in advance if there are any access restrictions; for example narrow streets, parking restrictions, narrow farm tracks etc. Failure to do this may result in a failed delivery and a re-delivery charge.
When your delivery arrives
To keep delivery charges to a minimum, goods are manually offloaded from the delivery vehicle. Someone must be on-site to sign for the delivery who is able to assist with the offload. If your order contains large lengths of timber or concrete, you may need additional people on hand to help. As with most companies delivering building materials, delivery obligation ends at the kerbside.
As well as running a fleet of our own vehicles, we also work with various couriers. By having this flexibility, we are able to select the cheapest delivery method for the particular part of the country we are delivering to. This enables us to keep our delivery charges as low as possible. If you would prefer to arrange your own haulage or collect yourself we can have your order picked in advance.
We do not accept return of any products which have been made bespoke to order. Any items which have not been produced to order can be returned to us for a full refund at buyer’s cost. You must notify us of your intention to return items within 14 days of purchase, and we must receive the items back within 14 days of this notification. We will arrange a refund once all items have been received and deemed suitable for resale.
You have a statutory right to cancel orders made online or over the phone from the time that you placed and paid for your goods until up to 14 days after you have received your products. If your order consists of multiple items, you have 14 days from when you received the last product within the batch.
To cancel please call 01329835100 or email us at firstname.lastname@example.org. You will be required to provide us with the product/s that you wish to cancel.
From the date that you informed us of your cancellation, you have a further 14 days to return the products to us. You are responsible for the cost to return cancelled items to us.
If products are faulty on arrival, you must inform us of this on cancellation.
Cancellation rights do not apply to products that have been made to bespoke or custom order.
Please return products to:
High Ridge Farm
You will receive a full refund within 14 days once the cancelled goods are received by us.
We will also refund the basic delivery cost.
All products must be returned in the same condition as when received by you. In the instance that the product/ products are damaged on return, we exercise the right to make a deduction from the reimbursement for the loss of value to the returned products.
Returning unwanted goods
Unwanted goods can be returned within 14 days of the products being received, with the exception of products made custom to order, which you are unable to return.
You will need to ensure that you cover the costs for any unwanted products that you return
Products must be returned in their original packaging.
We will refund the basic delivery costs.
Once we have received your returned product/s we will refund you within 14 days.
In the case the products are returned damaged or the value of the product has been reduced whilst in your care, we have to right to make a deduction to the refundable amount.
Returning faulty goods
In the unlikely event that the product/s you receive are faulty, you must contact us within 14 days of receiving the product.
We are only able to offer a refund or exchange should the item be faulty on delivery.
We cannot make a refund or exchange if the product was bought as seen (ie. you knew that it was faulty when you purchased it) or has become damaged because you or someone else has attempted to repair or alter the product.
Once you have informed us of your faulty product, you then have 14 days to return the faulty product to us.
Once we have received your faulty product, we will refund you within 14 days.
If you would like us to cover the costs of returning your faulty product/s, please provide us with delivery charge receipt. This must include the date, weight and the delivery address.